The information contained in this website is for general information purposes only. The information is provided by Dottore London Ltd. and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Dottore London Ltd.. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Dottore London Ltd. takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Dottore London Ltd. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Dottore London Ltd. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25/05/2018.
What we collect
We may collect the following information:
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
How we collect your information
We collect your personal information when you interact with us or use our services:
- when you use our Site to make enquiries or bookings.
- when you contact us directly via email, phone, message and post.
- when you book an appointment with our doctors or therapists
- when you browse and use our Site
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or phone. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. To ensure the security of the data that we share with you, Dottore London will be adopting an encryption process using password protection on any documents/spreadsheets containing personal data.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
If you do not want the information to be used by anybody for direct marketing purposes, you can at any time email us at firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the EU
General Data Protection Regulation (GDPR).
Retention of your information
We will not retain your information for any longer than we think is necessary.
Information that we collect will be retained for as long as needed to fulfil the purposes outlined in the ‘What we do with the information we gather’ section above, in line with our legitimate interest or for a period specifically required by applicable regulations or laws, such as retaining the information for regulatory reporting purposes. Otherwise, we securely erase your information where we no longer require your information for the purposes collected.
Disclosure of your information
The information we collect about you will be transferred to and stored on our server located within the EU. We are very careful and transparent about who else your information is shared with.
- Sharing your information internally
We share your information with the doctor or therapist you’ve booked the consultation with and if necessary with the medical leads of specific medical areas.
- Sharing your information with third parties
With your consent, we share your information with third party service providers. The types of third party service providers whom we share your information with includes:
- NHS GP doctors (through a GP letter)
- Other specialists (through a referral letter)
- Medical tests and analysis providers (through referral form)
Contact Us – Make an Enquiry
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at email@example.com. We will promptly correct any information found to be incorrect.
Services offered by our Doctors
Dottore London Ltd. is not responsible for the services offered by our doctors. Dottore London Ltd. provides patients with private consultations from qualified doctors who work as consultants for Dottore London Ltd. They are not Dottore London Ltd.’s employees and they are responsible for the services offered to our patients. Some of the doctors come from Europe and therefore they are covered by an European individual indemnity.
On receipt of a written complaint an acknowledgement will be sent confirming receipt and saying that a further response will be sent within 30 days following an investigation of the issues. It will also say who is dealing with it i.e. doctor, registered manager, practice manager, medical leads etc. If it is not possible to conclude any investigations within the 30 days then the patient will be updated with progress and possible time scales.
It may be that outside sources will need to be contacted and if that is the case then a patient consent form will need to be signed to make such a request.
Should you cancel your appointment with less than 48 hours’ notice, we will retain the £20 deposit, if you cancel your appointment with less than 24 hours’ notice, a cancellation fee of up to an amount of 50% of the cost of the consultation may be charged; Should you cancel your appointment with less than 8 hours’ notice, a cancellation fee of the total amount of the cost of the consultation may be charged.